Upgrade, downgrade, or cancel
Use the billing portal to change plans and payment methods.
Where to manage billing
Go to /dashboard/billing and open the customer portal.
From there you can:
- Upgrade or downgrade
- Update payment method
- Cancel your subscription
- View invoices
How widget limits work (and why upgrades are smooth)
Plans define how many widgets you can publish. If you reach the limit, you can either delete unused widgets or upgrade.
Upgrades are designed to be smooth:
- You keep the same account.
- Your widget IDs stay the same.
- Your embeds keep working.
Most users start on a smaller plan to validate results, then upgrade once they know which widgets perform best.
Manage billing in the customer portal
Billing is managed through the customer portal in /dashboard/billing. From there you can:
- Upgrade or downgrade
- Update payment method
- Cancel your subscription
- View invoices
If you cancel, your subscription status will update based on the billing period rules shown in the portal.
If you’re billed but features don’t match
If you upgraded and don’t see the expected limits/features:
- Refresh the dashboard.
- Log out and back in.
- Confirm the subscription status in /dashboard/billing.
If it still looks wrong, contact support and include your account email and the plan you expected.
Need help? Send the right details (so we can answer fast)
Support is fastest when we can reproduce the issue.
Please include:
- The page URL where the widget is embedded (or the editor URL)
- The platform/builder (WordPress, Webflow, Shopify, Squarespace, etc.)
- What you expected to happen vs what you see
- A screenshot of where the snippet is pasted (or a short screen recording)
If your issue involves a social connection (Instagram/Threads/TikTok), also include:
- Which login path you used (Instagram vs Meta vs TikTok)
- A screenshot of the provider error screen (if any)
- Whether the account is Personal vs Business/Creator
Contact us here: /support.